"I was disappointed to be charged more because I did not in the initial enquiry leave a post code. I was told when I queried the difference that this was because the the destinations were different but when I checked the map destinations on both quotes they were the same.
It is a shame because I would have used your services again but would not do so now. The rest of your service was excellent."
"Arrived early, got us to the airport in time, helped with baggage, was courteous and polite."